Managing my e-ID
Update passcodes, change registered address data, and manage identity linked to pasby.
Change data
Change pasby passcode
Open the pasby-app and follow this steps:
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Select "Settings" in the bottom navigation bar.
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Underneath active pass select "Change security code".
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Choose a new, 6-16 digit pasby code that only you know.
Did you forget your pasby code?
Then you need to block/deactivate your pasby for that device and then activate a new one. You can also do this by deleting your pasby-app, reinstalling it via the Apple app store or Google Play store and activating a new pasby.
Change home address
We are looking into residential home address changes and verifications on our end.
Due to the high inconsistency of residential planning in African states, we are exploring an innovative approach or considering waving it off entirely
The release of this feature could have a significant impact, and we'll keep you updated on its release through our communication portals once it's added to the eID self-help portal.
Still need help?
Our support team can assist with activation, account recovery, and security concerns.
More topics
Activate a pasby
Obtaining pasby as an African national or resident — passport, ID numbers, and registry issues.
Browse articles →Using pasby
Common questions while authenticating, sharing claims, and using pasby day to day.
Browse articles →Other questions
Passcodes, blocking, deletion, lost devices, compatibility, and security concerns.
Browse articles →