Other questions

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If you have forgotten your pasby passcode, you need to block/deactivate your pasby for that device and then activate a new one.

You can also do this by deleting your pasby-app, reinstalling it via the Apple app store or Google Play store and activating a new pasby.

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You can block your pasby using the self-help portal. To access the self-help portal you need to have an active pasby on any of your devices to identify yourself.

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You can only deactivate a pass not delete your pasby because you store nothing outrightly on pasby. To deactivate you need to have an active pass first;

Open the pasby-app -

1. Tap on "Settings" on the home screen bottom navigation bar and in the settings page select "Deactivate pass".

2. Confirm your action by entering your pasby passcode, fingerprint or face recognition.

Reactivating pasby

If you want to use pasby again later, you will need to link your national identity once more to pasby for your device. Close and restart the app and follow the steps to activate a new pasby.

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Have you lost you device? pasby can only be used with the unique combination of your smartphone, your pasby-app, your pasby-passcode, and or your local device biometrics. So there's no need to panic right away if your smartphone goes missing or has been stolen.

However, for safety reasons, immediately deactivate the pasby-pass on that device using the self-help portal. To access the self-help portal you need to have re-activated a pasby on your new device.

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pasby works on Android devices (Android 13 and above) and iPhones (minimum iOS version 15).

Using your digital fingerprint to identify yourself with pasby works on Android devices from Android version 9.0. Face ID works from the iPhone X onwards. pasby does not work on an iPad or tablet.

You can download the pasby-app for free from the App Store or Google Play Store.

*iOS beta versions are not supported.

Note: Rooted or jailbroken devices are and will not supported.

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If you receive a pasby flow that you did not request yourself, you should always reject that flow. Do not validate anything without first checking.

Does this happen more than once? Immediately block your pasby account and contact our helpdesk.

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At pasby, we take your security seriously. Our security model is designed to keep your account safe by using a unique combination of your smartphone, your pasby-app, your pasby-passcode, and or your local device biometrics.

You can access our services through multiple devices, but each pasby identity can only be activated on one device at a time. This adds an extra layer of protection to your personal information.